Magento Support

Nala Networks is a preferred developer for Magento and other open source e-commerce applications. Magento is one of the most popular e-commerce and shopping-cart platforms, and is estimated to be in use on nearly 30% of all eCommerce websites are being built on the Magento platform.
Our Magento team provides expert design, development and deployment services, and we follow up with timely maintenance to ensure top performance for your web sites. Nala knows Magento, and we can bring its full power to help your business sell more online.
Keeping your Magento site running smoothly with our pro-active technical management approach, on top of critical incident support we offer problem solving, design changes, and development all within your allocated monthly hours.
How it works :
Start with a Site audit: Before we manage a new Magento based site, we want to make sure we understand the inside and out. If we do not have full understanding of the site, then there may be issues that are overlooked, extension conflict, performance issues, or security problems.
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Magento Support Packages

Ongoing Support for Maintaining a Healthy Magento Store

Bronze

8 Hrs

per month
Get started

Silver

16 Hrs

per month
Get started

Gold

32 Hrs

per month
Get started

Enterprise

64 Hrs

per month
Get started

Which Magento Support Package is right for you?

MAGENTO TECHNICAL SUPPORT AND CONSULTING PACKAGES

Bronze

8 Hrs

per month

Silver

16 Hrs

per month

Gold

32 Hrs

per month

Enterprise

64 Hrs

per month

Basic Website Updates

Access to our team of Magento experts for: text changes, bug fixes, 3rd party, extension installations, graphical changes and consultancy
 
 
 
 

Basic Uptime Monitoring

Uptime monitoring complete with automatic support for when your site becomes unavailable
 
 
 
 

Magento Security Patches

Security patching ensuring you are always protected against the latest vulnerabilities
 
 
 
 

Dedicated Project Management

A dedicated point of contact available to discuss your account and plan new development
 
 
 
 

Development Environments

Setup git workflow & management
 
 
 
 

Online Training

Hands on training from a Magento expert
 
 
 
 

Phone Support

Phone support from our experienced support team
 
 
 
 

Magento Upgrades

Upgrades as they are released ensuring your site is always running the latest version
   
 
 

Advanced Website Changes

Advanced customizations to your Magento website inc. 3rd party integrations and custom module development.
     
 

Advanced Support

Emergency support for your eCommerce business including market trend analysis and A/B testing
     
 

Proactive Website Monitoring

Advanced proactive monitoring of key functional aspects of your site including add to cart / customer checkout simulation and server load monitoring.
     
 

Magento Code and performance Audits

Annual Magento Code and performance audits completed by a Magento certified developer – ensure your site remains upgrade friendly and adheres to best practices
     
 

Fast response times when you need it

We offer a rapid response to site issues based on the severity of the issue raised. We understand the critical nature of ecommerce and our focus is to fix issues accordingly.

SeverityDescriptionEstimated fix time
Urgent Site unavailable / unable to checkout Within 1-2 hours
High An issue that is affecting 10% of customers or more 1-2 days
Normal Any superficial or aesthetic issue that is not affecting transactions 2-5 days

Not only do we react fast when an issue is raised, we proactively monitor your site for signs of issues. With our Enterprise maintenance package we monitor items such as error rates and server capacity to ensure that issues are caught as early as possible, often even before your customers are heavily impacted.

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