Nala Networks is a preferred developer for Magento and other open source e-commerce applications. Magento is one of the most popular e-commerce and shopping-cart platforms, and is estimated to be in use on nearly 30% of all eCommerce websites are being built on the Magento platform.
Our Magento team provides expert design, development and deployment services, and we follow up with timely maintenance to ensure top performance for your web sites. Nala knows Magento, and we can bring its full power to help your business sell more online.
Keeping your Magento site running smoothly with our pro-active technical management approach, on top of critical incident support we offer problem solving, design changes, and development all within your allocated monthly hours.
How it works :
Start with a Site audit: Before we manage a new Magento based site, we want to make sure we understand the inside and out. If we do not have full understanding of the site, then there may be issues that are overlooked, extension conflict, performance issues, or security problems.
Access to our team of Magento experts for: text changes, bug fixes, 3rd party, extension installations, graphical changes and consultancy
Basic Uptime Monitoring
Uptime monitoring complete with automatic support for when your site becomes unavailable
Magento Security Patches
Security patching ensuring you are always protected against the latest vulnerabilities
Dedicated Project Management
A dedicated point of contact available to discuss your account and plan new development
Setup git workflow & management
Hands on training from a Magento expert
Phone support from our experienced support team
Upgrades as they are released ensuring your site is always running the latest version
Advanced Website Changes
Advanced customizations to your Magento website inc. 3rd party integrations and custom module development.
Emergency support for your eCommerce business including market trend analysis and A/B testing
Proactive Website Monitoring
Advanced proactive monitoring of key functional aspects of your site including add to cart / customer checkout simulation and server load monitoring.
Magento Code and performance Audits
Annual Magento Code and performance audits completed by a Magento certified developer – ensure your site remains upgrade friendly and adheres to best practices
Fast response times when you need it
We offer a rapid response to site issues based on the severity of the issue raised. We understand the critical nature of ecommerce and our focus is to fix issues accordingly.
Estimated fix time
Site unavailable / unable to checkout
Within 1-2 hours
An issue that is affecting 10% of customers or more
Any superficial or aesthetic issue that is not affecting transactions
Not only do we react fast when an issue is raised, we proactively monitor your site for signs of issues. With our Enterprise maintenance package we monitor items such as error rates and server capacity to ensure that issues are caught as early as possible, often even before your customers are heavily impacted.